Contact on our toll-free number*
SMFG India Credit mConnect Mobile App
Login to Customer Service Portal
Contact Us Through our Website
Visit your Nearest SMFG India Credit Branch
Note: You will receive an acknowledgement/Interim response within 7 business days from the receipt of your complaint.
*Available between 9.00 AM to 7.00 PM (Monday to Saturday excluding public holidays & fourth Saturday of every month).
If you are not satisfied with resolution at Level 1, please reach our Customer Complaint Redressal Cell (CCRC) using any of the below methods.
Submit a Complaint On Our Website:
Email us at:
Post a Letter to this Address:
Customer Complaint Redressal Cell (CCRC), SMFG India Credit Co. Ltd., Ground Floor, Embassy 247, Gandhi Nagar, LBS Marg, Vikhroli West, Mumbai-400083
Note: You will receive an acknowledgement/Interim response within 5 business days from the receipt of your complaint.
If you are not satisfied with resolution at Level 2, please reach out to our Grievance Redressal Officer (GRO) Ms. Ancy Dmello using any of the below methods
Contact no*:
If you are not satisfied with resolution at GRO, please reach out to our Principal Nodal Officer (PNO) Ms. Maithreyi Srikanth using any of the below methods
Contact no*:
Note: You will receive an acknowledgement / interim response within 4 business days from the receipt of your complaint.
*Available between 9:30 AM to 6:30 PM on all days except Sundays, public holidays and 4th Saturday of every month.
If you do not receive any response within 30 days from us or if you are not satisfied with the resolution of your complaint, you may connect with the RBI Ombudsman through any of the touch points mentioned below.
Insurance disclaimer SMICC is registered with the Insurance Regulatory and Development Authority of India (IRDAI) as a Corporate Agent. IRDAI Registration No.: [CA0098] CIN No. U65191TN1994PLC079235. The insurance policy is a contract between the customer and the insurance company, and policy is underwritten by insurance companies. SMICC acts only as the distributor and is not responsible for any risk, policy issuance, claim settlement/repudiation etc. Insurance is the subject matter of solicitation. Purchase of insurance is voluntary and subject to insurer underwriting and policy terms and conditions. Customers are advised to read the policy terms and conditions, benefits, exclusions, claim settlement carefully before purchase. Kindly note that “Insurance Products” are not mandatory for the purpose of the application and disbursement of loan. It shall be the sole discretion of the customer, by providing explicit consent, to avail such insurance along with the Loan.
Beware of Spurious calls/ Fraud phone calls IRDAI is not involved in activities like selling Insurance policies, announcing bonus or investment of premium. Public receiving such phone calls are requested to lodge a police complaint.
